For credit card/download/registration and related problems:

If you have any problems using our software:

  • Make sure you are using the most recent version of the software.
  • Read the Help manual – Click the “Help / Contents“
  • Read our FAQ (Frequently Asked Questions).

If you still can’t solve the problem, you may contact our technical support group. In order to ensure a timely response, we ask that you include the following information in your support request :

  • Problem: Include a detailed description of the problem and the error message you received.
  • LOG File: Launch the software and press the F9 function key on the keyboard. A temporary copy of the log file will appear in NotePad. Simply save it to your desktp attach the file to your email.
  • Please send your email to: support@itrademax.com
  • Or Submit your Problem to our forum TradeMax Support Forum

General FAQs

Is your online order form secure?
Yes, it is 100% secure and payment site is certified by VeriSign.
Is tech support free?
Yes! It’s free for all
How do I register?
Click on Help | Register… or Purchase
Is your online order form secure?
Yes, it is 100% secure and payment site is certified by VeriSign.
Do I have to pay for the upgrades?
No! All product upgrade are free to registered user
How do I contact the program’s author?
Send email to support@itrademax.com.
Can we resell your product?
Of course.You can got 15% commission from resell ourproduct.Send email to support@itrademax.com