What is included in a TradeMax one-year subscription?

Once you subscribed TradeMax products for one year, you can use all of the functions of TradeMax described on the web sites from the very date you purchased TradeMax products.

Priority Technical Support

Comparing with common users,1-year subscription users are given an exclusive priority technical support that is staffed especially for you. If you email during normal business hours, we guarantee that you be responded in time.

Free Access to version upgrades

Users can update your software regularly through two methods:
A. Log in our Download page to download the latest version.
B. Live update: After you run TradeMax, a Live Update dialog box will pop up, just click update to upgrade TradeMax.

Please Note: The users can get a 25% discount if you extend your subscription for another year even one month after your subscription expires.

If my 1-Year subscription expires, can I contiune to use TradeMax?

The users can still use TradeMax to import and manage the trade data and view the generated reports, but you only can create new reports containing trade data from January to June.

How do I update my software?

Run TradeMax (please make sure that your internet is connected), click the Help button at the top-right corner of the interface, then select Update from its dropdown list, click update button in pop-up live update dialog box, your software will be auto-update in a few minutes.

Will my TradeMax software continue to operate after one year?

Only the viewing and reporting functions will continue to operate after your annual subscription expires. After that you will no longer be able to create or Export new Report .  One month prior to the expiration of a user’s annual subscription TradeMax will begin to show how many days are left in the subscription in the status bar at the bottom of the TradeMax window. You will also be notified via email at the email address supplied at the original time of purchase that your subscription is about to expire.

How do I update my software?

Software updates are a simple process. Connect to the internet and, from within your TradeMax application, click on the Help, Update main menu item.  Your web browser will run and direct you to the Update/Download page on our web site.  This page is for registered users only.

How does TradeMax protect your financial information?

TradeMax understands that the privacy and security of your personal financial data is of the utmost importance. The information that you download from your financial institution is confidential. Your downloaded information is not used for anything other than providing and maintaining the online data import service. In addition we use the following security safeguards:

    Secure Socket Layer (SSL) (Secure Sockets Layer (SSL) is an industry standard cryptographic protocol which provides secure message transmission on the Internet. The “sockets” part of the term refers to the sockets method of passing data back and forth between a client and a server program in a network or between program layers in the same computer. SSL uses the public-and-private key encryption system from RSA, which also includes the use of a digital certificate.) technology to secure the transmission of your financial information from your financial institution into TradeMax and encryption to make your information unreadable as it passes over the Internet.
    A password issued by your financial institution that you must enter each time you connect to the Internet. You can change your password to one of your choice at any time so that only you know it.
    TradeMax does not record your user name and password.
    The TradeMax privacy statement .