For credit card/download/registration and related problems:

Please email, or call them at 1 (877) 353-7297 (toll free in US and Canada) or 1 (952) 646-5331 (international).

Online Problem Submit Form:

If you have any problems using our software:

If you still can’t solve the problem, you may contact our technical support group. In order to ensure a timely response, we ask that you include the following information in your support request:

  • Problem: Include a detailed description of the problem and the error message you received.
  • LOG File: Launch the software and press the F9 function key on the keyboard. A temporary copy of the log file will appear in NotePad. Simply save it to your desktop attach the file to your email.

Please send your email to: